PRIVACY & DATA PROTECTION
How Vistara Renewables collects, uses and protects information submitted through our website and enquiry services.
Enterprise Privacy Statement
Vistara Renewables Private Limited respects the privacy of its customers, business partners, website visitors and other stakeholders. We are committed to handling personal and business information responsibly and using it only for legitimate business and communication purposes.
01. Introduction & Scope
This Privacy Policy explains how Vistara Renewables collects, uses, stores and protects information provided through vistararenewables.com, including information submitted through contact forms, product enquiries and other website interactions.
This policy applies to individuals, customers, businesses, project partners, vendors and other visitors who interact with Vistara Renewables through our website or provide information to us through our enquiry and communication channels.
Corporate Entity: Vistara Renewables Private Limited
Website: vistararenewables.com
Business: Electrical & Renewable Energy Products
02. Information We Collect
We may collect information that you voluntarily provide when you contact Vistara Renewables, submit a product enquiry, request product information, or communicate with us through our website.
Information You Provide
Name and contact details
Company or organization name
Email address and phone or WhatsApp number
Product, project or application requirements
Messages, enquiries and other information you choose to provide
Website Usage Information
Browser and device information
IP address and general website activity
Pages visited and website interaction data
Technical information required for website security and functionality
03. Technical & Engineering Data Protection
If you voluntarily share technical or project information with us through an enquiry, we use that information only for the purpose of understanding your requirements and responding appropriately.
Purpose-Limited Use
Project specifications, product requirements and technical information are used to understand your enquiry and provide relevant product information or assistance.
Responsible Access
Information submitted through our website is accessed only by authorized personnel or service providers where reasonably required to process your enquiry.
Information Protection
We take reasonable measures to protect business and technical information from unauthorized access, disclosure, alteration or misuse.
04. How We Use Your Information
We use the information provided through our website to respond to enquiries, understand product and project requirements, provide relevant product information, communicate with customers and business contacts, and support our business operations.
Enquiry & Communication: Responding to product enquiries, contact requests, quotation-related questions and other communications submitted through our website.
Product & Project Support: Understanding customer requirements and providing relevant information about ACDB, DCDB, inverter and other electrical products and solutions.
Website Operations: Maintaining website functionality, improving user experience, protecting website security and managing submitted information responsibly.
05. Cookies & Analytical Technologies
Our website may use cookies and similar technologies to support essential website functionality, understand general website usage and improve the overall user experience.
| Cookie Category | Provider | Functional Purpose | Lifespan |
|---|---|---|---|
| Essential Cookies | Analytics | Security | Session / 24 Hours |
| Support basic website functionality, security and user preferences. | Help us understand general website traffic and page usage so that we can improve the website. | Help protect the website against unauthorized access, abuse and automated activity. | 90 Days |
| Technical information required for website operation. | General website usage and interaction information. | Technical and security-related information. | 90 Days |
| Session / As Required | As Defined by the Service | As Required for Security | 30 Days |
06. B2B Information Sharing & Disclosures
Vistara Renewables does not sell or rent customer or business contact information. Information may be shared only where reasonably necessary to provide requested services, operate our website, support business operations or comply with applicable legal requirements.
Authorized Service Providers: Information may be shared with trusted service providers who assist with website hosting, communication, technical support or other business functions, where reasonably required.
Business & Project Communication: Information may be used or shared with relevant personnel when necessary to respond to product enquiries, understand project requirements or coordinate customer communication.
Legal & Regulatory Requirements: Information may be disclosed when required by applicable law, regulation, legal process or a valid request from a competent authority.
07. Data Security Measures
We take reasonable administrative, technical and organizational measures to protect personal and business information submitted through our website against unauthorized access, disclosure, alteration, misuse or loss.
Secure Data Handling
Information submitted through website forms and enquiries is handled with reasonable security measures appropriate to the nature of the information.
Authorized Access
Access to submitted information is limited to authorized personnel or service providers who reasonably require it for business, support or website-related purposes.08. Data Retention & Record Handling
We retain information only for as long as reasonably necessary to fulfil the purpose for which it was collected, respond to enquiries, maintain relevant business records, resolve disputes, or meet applicable legal and regulatory requirements.
Website Enquiries: Information submitted through contact and product enquiry forms may be retained for as long as reasonably necessary to respond to the enquiry and maintain relevant communication records.
Business Records: Information required for legitimate business, accounting, contractual or operational purposes may be retained for the period reasonably required for those purposes.
Technical Information: Certain technical or security-related information may be retained for a reasonable period where necessary to maintain website security, investigate issues or comply with applicable requirements.
09. Your Privacy Rights
Depending on applicable law, individuals may have certain rights regarding the personal information provided to Vistara Renewables, subject to applicable conditions and legal requirements.
Right to Access
You may request information about the personal data we hold about you, subject to applicable legal requirements and reasonable verification.
Right to Correction
You may request correction of personal information that is inaccurate or incomplete.
Right to Deletion
You may request deletion of personal information where retention is no longer necessary and where deletion is permitted under applicable law.
Right to Raise a Concern
You may contact us regarding questions or concerns about the handling of your personal information through the contact details provided on our website.
10. Policy Revisions & Updates
We may review and update this Privacy Policy from time to time to reflect changes in our website, business practices, information-handling processes or applicable legal requirements. Any updated version will be published on this page along with the revised “Last Updated” date.
11. Contact & Privacy Enquiries
If you have any questions, requests or concerns regarding this Privacy Policy or the way your information is handled, you can contact Vistara Renewables Private Limited through the contact details available on our website.
Harshit Chandaliya
Finance & Risk Governance
- Vistara Renewables Private Limited
- 2nd Floor, Supertex Tower, Opp Kinnary Cinema, Ring Road, Surat - 395002
- vistara.renewables@gmail.com
- +91 76007 15857 Mon - Sat: 10:00 AM - 7:00 PM
